Frequently Asked Questions
Everything you need to know about shopping with Sunyee
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international delivery can take 10-21 business days depending on the destination.
How can I track my order?
Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to our carrier's tracking portal.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging, unused, and in the same condition that you received them to qualify for a full refund.
Which payment methods do you accept?
Sunyee accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer a warranty on your products?
Yes, most of our products come with a standard 12-month manufacturer warranty covering defects in materials and workmanship. Please refer to specific product pages for more details.
Can I change or cancel my order after it's been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order is sent to our warehouse for processing and cannot be changed.